Frequently asked questions
Questions About Your Stay
Find answers about booking, arrival, amenities and house rules. For details specific to your home or reservation, contact our team.
9 questions
Booking & Cancellations
How much can I save by booking direct?
Guests typically save 10 to 15% compared to Airbnb and VRBO prices. We eliminate the platform service fees those sites charge and pass those savings directly to you.
What is your cancellation policy?
We offer flexible cancellation up to 30 days before check in for a full refund. Cancellations within 30 days are handled case by case.
What is the minimum stay?
Our base minimum stay is three nights. Minimum stay requirements may vary by season, property, and last minute availability. Enter your dates to see the requirements for your stay.
Arrival & Departure
Can I request early check in or late check out?
Yes. Early check in and late check out may be available, subject to availability and approval. Please submit your request at least 48 hours in advance. A minimum fee of $75 applies and may increase depending on the requested arrival or departure time.
Pools & Pets
Are the pools heated year round?
Yes. Every pool is heated year round so guests can enjoy comfortable swimming even on cooler desert evenings.
Do you allow pets?
Several properties are pet friendly. Check the individual listing or contact us for help matching your group with the right home.
Kitchens & Supplies
Do the kitchens include cookware and cooking utensils?
Yes. Our homes have fully stocked kitchens with pots, pans, cookware and basic cooking utensils. If you need a particular item, please contact us before arrival so we can confirm availability.
What household supplies are provided?
Each home includes a starter supply of paper products, soaps, laundry detergent and dryer sheets. These may last for your full stay, but you may need to purchase additional supplies depending on usage.
House Rules
Is smoking permitted outdoors?
Yes. Smoking is permitted outdoors at our homes. Please stay well away from open doors and windows to prevent smoke from drifting inside.
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Our local team can help with questions about your home or stay.
